Tag : customer corridor

M3 Publishing > customer corridor
30Nov
digital breadcrumbs and your customer corridorWhere Does Your Trail of Digital Breadcrumbs Lead?

Where Does Your Trail of Digital Breadcrumbs Lead?

We all leave digital breadcrumbs behind from our online activity. Some will resonate more than others.  But what if you could determine what was in the trail that you’re leaving, for your target audience to follow?

 

Digital Breadcrumbs and Your Customer Corridor

At our recent Business Connections event held in Manchester, we talked about customer corridors and how, by bringing your prospects towards you, using digital breadcrumbs, you can help them to build a picture of:

  • Who you are, and your behaviour
  • What you did, to successfully benefit a business
  • How you can help them, based on that success

 

This process also pre-qualifies the prospects that arrive at your door.

We think it’s different than a sale funnel because it’s a subtler process, while still routed in a strategy that is designed to generate business.

 

Imagine your customer corridor as an actual corridor. You’re at the end of it and your target audience is drawn along it, prompted by signs and other information about you – your digital breadcrumbs – that encourages them to move further along and deeper into your world

 

In the digital realm, the consumer is king, and people searching the internet like to feel that they are in control of the choices they make.

The process of attracting them subtly and gently, compared with other, more direct marketing activity, will enable them to achieve this.

Most of all, your activities must focus on your target audience, and on their pain points, interests and needs.

 

The Power of Publishing

If you’re going to publish content online – your digital breadcrumbs – that will bring your audience down your customer corridor, how best to do it?

Clearly, you can publish your own blog, and share it through social media channels, to help point people in the direction of your website.  But is this enough? It’s highly competitive out there and somehow you need your content to differentiate you.

What about the platform you choose? What if you could be featured as an expert in a well-respected online publication with a strong digital following?

This works in several powerful ways:

  • it provides you with a solid, third-party recommendation
  • it enhances your credibility, highlighting your expertise in your chosen field; and
  • it addresses your audience’s concerns first and foremost, while connecting your name with the issues they are interested in

 

The prospects you seek are looking for something. M3 Media Publishing’s sector-specific portfolio of digital magazines and distribution channels can help them find it, by you leaving a trail of digital breadcrumbs and bringing them along your customer corridor, towards you.

Discover how, by contacting us.

 

For an accompanying read, please visit Have you Set out your Customer Corridor?

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23Oct
customer corridorHave you Set out your Customer Corridor?

Have you Set out your Customer Corridor?

Imagine a prospective customer walking down your ‘customer corridor’ to reach your office for your first meeting.

Your office is carefully positioned right at the far end of this potentially valuable customer corridor.

This is to ensure that you have some influence over them when they arrive. (Not dis-similar to how the supermarkets work – getting you to follow a carefully-planned route around their stores).

On the way along this customer corridor, your prospects are enticed to follow your route where they will pass by a selection of subtle images and messages about YOU.

 

Written and visual messages can highlight the advice you have been giving to your customers, in turn, letting your prospects know about the things that you understand about their business issues and their sector

 

Maybe along the way, your prospect pictures the ways that other businesses, just like his (or hers) have benefited from your help and guidance in the past.

By the time he gets to your office, how do you think he now may be feeling about meeting you?

This is pure ‘influencing‘ not selling.  And it works very effectively.  Even moreso, if these messages come from a third party – which is a subtle form of endorsement – creating a very powerful content strategy for your business.

We refer to this concept of attracting customers via content, the internet and social media as laying a trail of ‘digital breadcrumbs‘.

 

How Can a Corridor Improve my Sales Conversion?

Ask yourself these questions:

  1. How, after travelling along your carefully-designed corridor, may the picture of what you do, have improved in the mind of your prospect?
  2. As your prospect should now know much more about you, would he (or she) feel that he did this all by himself and did not feel coerced?
  3. How much better are your chances of now getting that sale?

 

The more we know about someone’s business and behaviour, the more confident we are – and more likely – to make a sales decision.

67% of the information prospects gain about you, is found by them, BEFORE they even make contact with you.

Discover how you can create, and stay in control of, what they find, by contacting us.

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26Dec
don't be afraid to shout about yourself using contentContent – Who is writing about you?

Content – Who is writing about you?

At this point in time, we should all know that content writing can either make us or break us, no matter what line of business we are in. We now live in a world of communication where content is what catches the attention of our audience and brings customers towards us.

I have found that the most effective content is that which not only engages the reader but tells them a little bit more about who we are and, in particular, how we behave.

It doesn’t always mean shouting out to the world how great we are but rather telling prospective customers what it is that we are passionate about and what we can offer them.

Yes, it has become a bit of a cliché to hear “Content Is King,” but the fact of the matter is, content really is the supreme being on your website or social media page. Content tells your prospective customers what it is you do, how you think, what your products are and most importantly, what you can do to benefit their personal lives or their businesses.

Having worked in content marketing for over 15 years now, numerous business owners have told me that they find it uncomfortable to write about themselves in a really positive way – I think that is a particularly British thing – that we don’t easily brag about our own achievements. Other business owners just don’t find the time to sit down to write and consequently, have been unable to use content very effectively.

The first thing I do is to tell them they are not alone. No one likes to go about bragging about their victories and of course, most business owners are so wrapped up in the day to day issues of their company that they don’t have their eye on the ball when it comes to content.

Content Marketing – Use an expert to engage your audience

I believe that most, if not all businesses could benefit by hiring professional writers to handle this task for them. In the first place, writers have no qualms about ‘bigging up’ your image because they are not ‘bragging’ about anything they have personally accomplished.

Secondly, some writers are expert at creating content that can ‘engage’ your audience.

Using engaging content to attract and bring your customer to your door is a path that I refer to as your ‘Customer Corridor’. It is the route that a reader takes through your content all the way to sales conversion.

A very good writer will understand how to guide a reader through written content by using a practice known as ‘thought sequencing’ – This is where the reader’s thoughts are influenced as they read your content and they are subsequently prompted to respond via a ‘call to action’.

These are all tools of the Internet marketing sector and something you shouldn’t feel bad about lacking. Connecting with customer is a job that requires a special brand of expertise, so I suggest you let someone else do it for you.

It’s so much more effective when someone else is talking about you and your business and that’s what good writers can do.

David Lomas

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