Tag : building trust

M3 Publishing > building trust
9Jul
content marketingCan Content Marketing Build Trust and Relationships?

Can Content Marketing Build Trust and Relationships?

Is content marketing a dubious concept? Some might think so, because it shifts the emphasis away from selling. However, this is precisely why content marketing can be so effective.

Content marketing is an essential means of building trust and relationships with prospects, contacts and customers in a digital age.

Imagine the traditional corner shop. It’s reputation in a neighbourhood may now be something of a cliché, but it can still be a place where the shopkeeper knows his customers well, where he has built face-to-face relationships with them, and where they trust him or her.

Content marketing helps to capture the essence of this corner shop experience and use it to help businesses reach out and connect with their target audience.

It uses three special ingredients to do this: personalisation, customer-focus, and value.

 

Make Content Marketing Personal

The digital experience, as a customer, can feel very remote and impersonal. However, using online channels can personalise what a business can offer, providing they use them in the right way.

Social media provides the perfect, organic marketing platform, providing you have the kind of content that can tap into your audience’s likes, needs and concerns.

Just like the shopkeeper talking to customers over the counter, ensure that your content makes your audience feel like you’re talking to them, directly and personally.

 

Concentrate on the Customer

Rather than attempting to sell something to your audience, your content should be empathetic, offers something of value and sees things from their perspective.

By making your audience know that you understand them, this allows them to build trust in you.

Good shopkeepers ask customers how they are, what ails them, what they’re interested in. It’s about the customer, first and foremost.

 

Give Good Value

If you give something extra, freely, people appreciate this. It’s a proven part of customer service and it works for content.

Content adds value because it addresses issues and recognises problems, and you can offer it as free advice to your prospects and customers.  What do you want in return? Enough to be able to build a dialogue with your audience.

Using certain tools and analytics, we know exactly who is taking an interest in us and, in some instances, know what their pains are before they have spoken to us.  This enables us to have a much focused dialogue.

Content marketing helps businesses build relationships and trust. By explicitly not selling, you’ll be surprised at the opportunities that you can generate.

To discover how content can build trust and relationships with your audience, call M3 Media Publishing on 0161 922 8571 or contact us.

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25Nov
how do you build loyalty - create trustHow are you building Trust with your customers?

How are you building Trust with your customers?

Building and establishing trust with your customers is key to developing a good reputation and driving company success. There are a number of ways in which you can build trust with your customers, however in my opinion, simply being honest and open with them is the best and simplest policy.

Customers appreciate honesty – they want to know that they can rely on a company to deliver on their promises, especially when they are spending a lot of money on a product. Customers need to be assured that everything the company has told them about a product that they plan to buy, is accurate, without any misleading information.

Simply making sure that your customers are not misled in any way, such as through confusing advertising or misinformed staff members, can do wonders for your reputation.

When it comes to trust this will encourage your customers to keep coming back.

Not only that, but customers like to be able to rely on a company that will give them the help that they need, as and when they need it.  As a customer, I like to know that the organisations I do business with are willing to listen to my concerns and strive to ensure that I am satisfied.

Good standards of customer service are essential to building trust – customers are rarely likely to trust a company which is reluctant to provide them with good service. There is a good reason why successful companies make customer satisfaction a top priority – satisfied customers tend to be trusting customers, and a customer who trusts your company is much more likely to return more often and spend larger amounts of money than one who does not.

Building trust with your customers is also crucial for good word-of-mouth advertising – customers who trust you are more prone to having positive things to say to others about both you and your business.

David Lomas

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16Nov
how are you building trust with othersAre you building trust with your audience?

Are you building trust with your audience?

One of the most important aspects of marketing is building trust with your audience. Without wishing to gain trust, there really is no reason to go any further with a marketing campaign – because who would buy from you?

So why would you want to waste money on marketing your products or services if your prospective customers don’t believe you can deliver?

In all the years that I have been developing content marketing campaigns for clients, I have found that nothing is as effective and important as developing a sense of trust in what their businesses have to offer.

Today’s consumer is much more aware of who they choose to deal with. They are wary of buying from unknown brands because they have learned the hard way that not all companies and products always do what they say they can.

Establishing a reputation with your content

Yes, we can get traffic to your website with catchy headlines and with well-written content but I also know that this is not enough to convert today’s consumer. In order to buy from you, I know that prospective customers need to believe that you are a reputable business, have a strong sense of ethics and provide products or services that are exactly what you say they are.

With online marketing, this takes a lot of work because they cannot see you, hear your voice or get non-verbal messages when communicating with you. I believe that if you give them something of substance, something they can learn from, then you can quickly establish yourself as a person of authority and that is someone they can trust.

Website Content must Resonate with Readers

This influences the type of content and messages that you should include on your website. It needs to go deeper into the minds of your visitor and resonate with them. This is of much more value to your web visitor than merely talking about your products or services.

I suggest you write about how you would address certain issues or problems they might be having and then illustrate how you helped one of your customers solve that particular issue. Once you ‘prove’ that you know what you are talking about and can offer them rock solid proof that you have helped others, they will begin to understand that you can do what you say you can.

If you can create a sense of trust in the fact that you know what you are talking about, I believe those visitors to your site will begin to trust in you. Remember, trust is the ultimate motivator for today’s buyer so that is what you need to focus on. If they trust you, they will decide to buy from you.

It’s really that simple.

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